Frequently Asked Questions
This is our collection of frequently asked questions. If you are have a question or are
encountering an issue not listed here, please feel free to
contact us
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Logging In
(Q) Why can't I login as an administrator?
(A) Please ensure that you are using the administrator login box only and that your account is
verified.
(Q) I am unable to sign in and cannot verify my account. What do I do?
(A) Please contact support.
Subscription
(Q) Do I need to purchase any addons to use your services?
(A) No, purchasing a Thwoosh subscription grants you access to ALL of our services, both current
and future. There are no additional paid addons.
(Q) How can I use Thwoosh for more than one of my establishments?
(A) Provide service for as many Stores as you wish by accessing the subscription menu on the
account settings page.
Employees
(Q) I'm trying to create a new employee but it says that the username is already taken?
(A) Each employee username is globally unique. Please use a different username.
(Q) I am an employee and can't see any of my stores?
(A) Contact your manager and ensure you are permitted to access them.
Store
(Q) Do I need to create a Store to use the Thwoosh Platform?
(A) Yes, creating a Store is necessary to use our services.
(Q) Can I name my Store anything?
(A) Yes, but your employees and customers will see the Store name when they use the website
or mobile app.
Analytics
(Q) The Analytics platform is confusing, how can I learn more how to use it?
(A) See our
analytics guide where we walk through examples and show you
best practices.
Request Feed
(Q) Can I fullscreen the Request Feed?
(A) Yes, on PC press F11.
(Q) How do I navigate back from the Request Feed?
(A) Click the Thwoosh logo in the upper left of the screen to return.
(Q) What does banning a customer do?
(A) This will prevent the customer from using their mobile device to send requests to the
establishment.
(Q) Can customers be unbanned?
(A) Bans are irrevocable but will expire after their selected duration.
Mobile App
(Q) I cannot login with my phone?
(A) Please check your network connection. If the issue persists please clear the app's cache and
try again or contact support.
(Q) My requests aren't sending?
(A) Please check your device's network connection.