Contact Us
Support, Suggestions, Questions
Instructions for Contacting Us
The Thwoosh support team is here to help! If you're having a technical issue, have
feedback for our platform, or any other thoughts, we want to know! Sometimes you may
be able to find the answer to your problem in the FAQs. However, when
that
is not the case, in order to help us get back to you in a timely manner, please follow
the instructions below.
Based on the type of issue you're facing, please find the associated "Subject Code" from the table below.
Based on the type of issue you're facing, please find the associated "Subject Code" from the table below.
What Kind of Message is This?
| Type of Issue | Subject Code |
|---|---|
| General Support | GEN |
| Payment Questions | PMT |
| Bug Report | BUG |
| Feedback/Suggestion | SUG |
| Business Inquiry/Press | INQ |
Next, compose an email to:
support@thwoosh.com
For the Subject Line, use the following format, or our support system may not mark your email appropriately:
[CODE] Brief Description
Then, in the Body of the email, describe in as much detail as possible: when the issue occurred, how you were using the platform when the issue occurred, and if helpful, any pieces of data (username, store name, etc.) which will help us recreate the issue, or screenshots that show what the issue looks like.
A member of our team will get back to you as soon as possible.
Thank you for using Thwoosh and helping to improve the platform!
